Refund policy
BridgeSource SA operates as both a B2B procurement company and an online retail store. The following refund policy applies to both:
B2B Procurement Orders:
- All orders are confirmed in writing before procurement begins
- Cancellations must be requested within 24 hours of order confirmation
- Refunds are considered on a case-by-case basis where goods are proven to be defective or materially different from specifications agreed upon in writing
- No refunds will be issued for change of mind once procurement has commenced
- Sample approval by the client constitutes acceptance of product specifications
Online Store Orders (Dropship Products):
- Items must be reported as defective or incorrect within 7 days of delivery
- Photographic evidence of the defect is required via email to info@dalsclient.agency
- Approved refunds will be processed within 7–10 business days
- Return shipping costs for defective items are covered by BridgeSource SA
- Change of mind returns are not accepted on dropship items due to international supplier constraints
- Damaged in transit claims must include photos of both the item and packaging
For all refund queries contact: info@dalsclient.agency